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Effective It Manager: Strategies For Success
Published 3/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English
| Duration: 4h 6m
Accelerate your journey to becoming a confident, well-rounded and highly sought-after manager in the IT field.
What you'll learn
Prepare for the Role of IT manager
Deliver on IT Projects
Effectively Run the IT Operations
Get the Best from Vendors and Partners
Lead a High-performance Team
Protect Data as a Business Priority
Be on Top of Cybersecurity
Develop Business Continuity and Resilience
Manage and Assess IT risks
Manage an IT Budget
Explore the Benefits of Cloud Computing
Requirements
At least 5 years work experience in the IT industry
Description
Welcome to the course! This is one of the few courses on UDEMY that focuses on developing the skills needed to be an effective and successful IT manager. The reality is that every senior role in the IT industry, including technical roles, requires some degree of IT management skill.You will most benefit from this course if you are preparing for, or already in, a management role in or related to the IT industry. For example, you might be a project manager, managing a unit within an IT department, or a team leader. Not surprisingly, the best IT managers have a broad base of both hard (technical) and soft (people, collaboration) skills. Though technology is always evolving, the core problem-solving skills and challenges remain fairly consistent, which is to get the best out of technology and people.In this course, you will delve into the following key topics:Preparing for the role of IT manager.Deliver on IT projects.Effectively run the IT operations.Get the best from vendors and partners.Lead a high-performance team.Protect data as a business priority.Be on top of cybersecurity.Assess and manage IT risk.Develop business continuity and resilience.Manage an IT budget.Explore the benefits of cloud computing.This is not a long-winded course. You will learn from short, concise and to-the-point videos. Though you may not need all of the above skills right now, they may become important in the future as you take on a new portfolio or move to a different or more senior role. Ultimately, we hope that the 4 hours or so need to complete the course will be well-worth the time and effort.
Overview
Section 1: Prepare for the Role of IT Manager
Lecture 1 Understand your specific role as an IT manager
Lecture 2 Identify your work priorities
Lecture 3 Align your priorities with the company's priorities
Lecture 4 Four dimensions of IT success
Lecture 5 Develop a problem-solving mindset
Lecture 6 Profile of an effective IT manager
Section 2: Deliver on IT Projects
Lecture 7 Getting comfortable with project-based work
Lecture 8 Every project should start with a project proposal
Lecture 9 A project should be worthwhile and feasible
Lecture 10 Reject or renegotiate infeasible projects
Lecture 11 Understand the scope and requirements of a project
Lecture 12 Should we use a sequential or agile approach?
Lecture 13 Main causes of IT project failure
Lecture 14 Increase the likelihood of project success
Section 3: Effectively run the IT operations
Lecture 15 IT operations is the lifeblood of the organisation
Lecture 16 Identify metrics for Quality of Service (QoS)
Lecture 17 Develop structured processes for IT services
Lecture 18 Adopt best practice for IT operations
Section 4: Get the best from Vendors and Partners
Lecture 19 Reasons for using external vendors
Lecture 20 The vendor management lifecycle
Lecture 21 Carry out due diligence
Lecture 22 Evaluate vendors using clear criteria
Lecture 23 Establish win-win contracts
Lecture 24 Monitor performance, build relationships
Lecture 25 Avoid vendor lock-in
Section 5: Lead a high-performance team
Lecture 26 Why do teams underperform?
Lecture 27 Example of good teamwork
Lecture 28 Set a clear direction for the team
Lecture 29 Organise the team
Lecture 30 Monitor and track progress
Lecture 31 Use situational leadership to manage individuals
Section 6: Protect Data as a Business Priority
Lecture 32 Equifax data breach
Lecture 33 Data protection is a business priority
Lecture 34 Ensure compliance with the EU's GDPR
Lecture 35 Abide by the 7 principles of GDPR
Lecture 36 Implement best practices for data security
Lecture 37 Review data protection and privacy policies
Section 7: Be on Top of Cybersecurity
Lecture 38 Cybersecurity incidents happen daily! Ransomware and DDOS
Lecture 39 EY's top 10 cyberthreats
Lecture 40 Cybersecurity is a people issue, not just a tech issue
Lecture 41 50% of threats come from a company's own employees!
Lecture 42 Apply the NIST framework
Lecture 43 Identify best industry practice
Lecture 44 Implement best practices for cybersecurity
Section 8: Assess and Manage IT risk
Lecture 45 Need for IT risk management - recurring issues at DBS bank
Lecture 46 Why IT risk management?
Lecture 47 Examine the threat landscape
Lecture 48 Conduct a risk assessment
Lecture 49 Apply risk controls
Lecture 50 Examine industry compliance and regulations
Lecture 51 Advice and pitfalls on managing IT risk
Section 9: Develop Business Continuity and Resilience
Lecture 52 Importance of business continuity
Lecture 53 Impact of IT disruptions is wide-ranging
Lecture 54 Business resilience
Lecture 55 Understand applicable regulations
Lecture 56 Adopt a framework such as ISO 22301
Lecture 57 Establish Recovery Time Objectives (RTO)
Lecture 58 Business continuity management strategies
Section 10: Manage an IT Budget
Lecture 59 Identify elements of the IT budget
Lecture 60 Fixed, variable, one-time and project-based costs
Lecture 61 Understand Total Cost of Ownership (TCO)
Lecture 62 Key questions in budgeting
Lecture 63 6 strategies for maximising IT budgets
Lecture 64 Every project needs a business case
Aspiring IT managers who wish to prepare themselves for a management role.,Those new to the IT manager role, seeking practical knowledge, tips and advice.,Those already in an IT manager role, looking to further develop their skills.,Those in technical role, who may consider a management role in the future.
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